Delivery Options Overview
At Hulbuk, delivery of goods is carried out by our experienced and dedicated couriers. Currently, Hulbuk only offers sales and delivery services within the city of Dushanbe. However, we are working to expand our delivery and service coverage to other cities across Tajikistan in the near future.
Order Processing:
All orders placed in the app are queued for processing and will be dispatched to customers. However, if for any reason the store is unable to fulfill or deliver an order, Hulbuk’s support team will contact the customer and follow up on the issue in coordination with them.
Pricing Errors:
In the event of any pricing or valuation errors for the goods listed on the website, Hulbuk reserves the right to cancel the order. Hulbuk will promptly return any funds received to the customer, and by using the app, the user acknowledges and agrees to this policy and will not raise any claims in this regard.
Product Quality Disclaimer:
The taste, weight, color, and packaging condition of company-produced products are not the responsibility of Hulbuk but rather the respective manufacturer.
Order Information:
Customers are required to fill out the order form with accurate and complete information when placing their order. It is important to note that incomplete or incorrect information will prevent the order from being processed and delivered.
Order Verification:
Please make sure to check the quantity of items in your order against the invoice provided, and do so in the presence of our delivery staff. Additionally, it is important to inspect the physical condition of the goods upon delivery. If you notice any issues or defects, please refrain from accepting the goods. Please note that accepting the goods implies that you have confirmed their physical condition and that they are in good condition.
Doorstep Delivery:
Grocery orders will be delivered directly to your doorstep. Our delivery staff is obligated to deliver grocery items precisely and completely to your door.
Delivery Fee:
The delivery fee within the city of Dushanbe is 20 Somoni.
Payment Methods:
You can pay for your orders using one of the following methods:
1. Online payment before delivery.
2. Payment upon delivery using any bank card or card reader device.
At Hulbuk, we are committed to providing fast and high-quality services to our valued customers, and we hope to offer you a convenient and satisfactory shopping experience.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Return Policy
At Hulbuk, we follow the legal principle that consumers do not have the right to withdraw from purchasing perishable goods, daily consumables, or items that are prone to spoilage. Therefore, returns for such items are not accepted unless specific conditions are met.
1. Cancellation Before Delivery:
If a customer wishes to cancel or modify their order before the goods are dispatched, they must immediately notify Hulbuk’s support team via the contact number (992)888000440.
The cancellation request will be processed after verification by the support team, and if approved, the order will be canceled.
2. Conditions for Returns:
If you are unsatisfied with the products upon delivery for any of the following reasons, you can request a return by contacting Hulbuk’s support team. After the request is reviewed and approved, the order amount will be refunded to the customer’s wallet in the Hulbuk app, provided the return conditions are met:
- The items delivered do not match the order placed.
- The order is incomplete.
- The expiration date of the products has passed.
- The product is spoiled or unusable.
For items with damaged packaging or order mishandling, the issue must be reported within one hour of receiving the order to Hulbuk’s support team.
3. Return Process:
To return items from an order, the following steps must be followed:
- Report the issue to Hulbuk’s support team within 24 working hours after receiving the order.
- For damaged packaging or mishandling, report within **one hour**.
The support team will review the request to confirm if it meets the return criteria.
4. Refund Process:
Once the return is approved, Hulbuk will contact the customer to arrange the refund. The refund amount will be credited to the customer’s wallet in the Hulbuk app.
5. How to Request a Return:
You can request a return by:
- Logging into your account and navigating to the **Support** section, then selecting **Problem with Order** via the website.
- Alternatively, you can contact customer support directly at (992)888000440.
The return request will be reviewed, and if the return is approved, the amount will be credited to your wallet in the app based on the decision of Hulbuk’s support team.
FAQs
Currently, Hulbuk offers delivery services only within the city of Dushanbe. However, we are working on expanding our delivery coverage to other cities in Tajikistan soon.
If you need to cancel or change your order before it is dispatched, please contact our support team immediately at (992) 888000440. If the order has not yet been dispatched, it can be canceled or modified after verification.
If your order is incomplete, incorrect, expired, or damaged, you can request a return by contacting our support team within 24 working hours. For damaged packaging, you must report the issue within one hour of delivery.
The delivery fee for orders within Dushanbe is 20 Somoni.
